Privacy Policy
This policy explains how Odore Mio collects, uses and protects your personal information when you use our website. We handle your data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Data controller
Odore Mio is the data controller responsible for your personal information when you use this website or buy from us.
If you have any questions about this policy or how we use your data, please contact us at sales@odoremio.co.uk or through our contact form.
What we collect
Information you give us
Depending on how you use the site, we may collect:
- Contact details — your name and email address when you send us a message.
- Order details — products ordered, delivery address, telephone number and email address provided at checkout.
- Payment information — processed by PayPal. We do not receive or store your full card details on this website.
- Communications — the content of messages you send us and our replies.
Information collected automatically
When you browse our website, limited technical information may be collected automatically, such as your IP address, browser type and pages visited. This may be recorded in server logs maintained by our website hosting provider for security and troubleshooting.
Your basket contents and selected delivery options are stored locally in your browser using local storage, so your selections are remembered while you shop. This information stays on your device unless you clear your browser data.
How we use your data
Why we use your information
We use personal information only where we have a lawful reason to do so:
- To fulfil your order (contract) — processing payment, preparing your fragrance, arranging delivery and providing customer support.
- To respond to enquiries (legitimate interests) — answering questions sent through our contact form or by email.
- To run our website (legitimate interests) — maintaining basket functionality, preventing misuse and keeping the site secure.
- To meet legal obligations — keeping records required for tax, accounting or regulatory purposes where applicable.
We do not sell your personal information. We do not use your data for automated decision-making or profiling.
Who we share information with
We share personal information only where needed to operate our business and deliver your order:
- PayPal — to process payments securely at checkout.
- Delivery partners — such as Royal Mail or couriers, who need your name, address and contact details to deliver your parcel.
- Service providers — such as our website hosting and email providers, who process data on our behalf to keep the site and our communications running.
We require third parties that handle personal data for us to protect it appropriately and use it only for the purpose we specify.
Cookies & similar technologies
Cookies and local storage
Our website uses a small amount of storage on your device to make shopping work properly.
- Basket storage (local storage) — remembers items in your basket and selected options such as gift wrap or shipping add-ons. This is necessary for the site to function and does not track you across other websites.
- PayPal (checkout) — when you pay, PayPal may use cookies or similar technologies on their payment pages. These are controlled by PayPal under their own privacy policy.
We do not currently use advertising cookies or third-party analytics on this website. If this changes, we will update this policy.
You can delete or block cookies and clear local storage through your browser settings. Please note that disabling basket storage may prevent you from completing an order online.
Keeping your data safe
Data security and retention
We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. Payment data is handled by PayPal; we do not store card details on this website.
We keep personal information only for as long as needed for the purposes described in this policy, including:
- Order records — kept for the period required for delivery, customer care, and tax and accounting purposes.
- Contact enquiries — kept for as long as needed to respond and resolve your query, then deleted or anonymised unless we need to retain them for a legal reason.
- Server logs — retained by our hosting provider for a limited period for security and maintenance.
International transfers
Some service providers we use, such as PayPal, may process personal information outside the United Kingdom. Where this happens, appropriate safeguards are required under UK data protection law. PayPal provides information about its international processing in its own privacy documentation.
Your rights
Your data protection rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Erasure of your information in certain circumstances.
- Restrict or object to certain processing.
- Data portability — receive certain information in a structured, commonly used format where applicable.
- Withdraw consent at any time, where we rely on consent (we will tell you when this applies).
To exercise any of these rights, contact us at sales@odoremio.co.uk. We may need to verify your identity before responding. We aim to reply within one month.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:
- Website: ico.org.uk
- Telephone: 0303 123 1113
We would appreciate the chance to resolve your concern directly before you contact the ICO, but you may contact them at any time.
Other information
Children
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.
Links to other websites
Our website may link to third-party sites, including PayPal. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will be revised when changes are made. Please check this page periodically.
Questions about privacy? Email sales@odoremio.co.uk or use our contact form.