Terms and Conditions

Thank you for shopping with Odore Mio. This page explains how ordering, delivery and returns work on our website. We have put the most useful information first. Nothing here affects your statutory rights as a consumer in the United Kingdom.

Before you order

Choosing the right fragrance

Our fragrances are made with natural and fine-quality ingredients. Please check that a product is suitable for you before use, especially if you have sensitive skin or known allergies. Product descriptions on each page include key notes and ingredients where relevant.

If you are new to Odore Mio, we suggest starting with a sample or a smaller bottle size where available, so you can discover a scent you love before ordering a full bottle.

Payment

Payment is processed securely through PayPal, including major credit and debit cards. Odore Mio does not store your card details on this website—PayPal handles all payment information.

How we prepare and send your order

Each fragrance is bottled to order for freshness. Please allow 3–5 business days for preparation before dispatch. Delivery time is in addition to this period. If your order is urgent, please contact us—we will do our best to help.

You will receive email confirmation when your order is placed. Parcels are sent via Royal Mail or courier. We may use an alternative carrier where necessary to ensure safe delivery.

UK mainland delivery

We offer free delivery to UK mainland addresses. Postage and packaging are included for mainland orders unless a different charge is shown clearly at checkout.

Gift wrap

Gift wrap is available for £8.00 per order. Select “Add gift wrap” in your basket before checkout.

Other UK addresses

For addresses outside UK mainland—including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, and the Channel Islands—please select “Add UK remote location” (£6) in your basket if your postcode is listed below, or contact us before ordering if you are unsure.

Some postcodes carry a delivery surcharge. In general, these include:

Where a separate surcharge applies, we will confirm the amount with you before dispatch.

International customers

We are pleased to serve customers outside the United Kingdom. Because shipping costs vary widely by destination, please follow these steps:

Our checkout is designed primarily for UK delivery. If you are ordering from abroad, please email sales@odoremio.co.uk or use our contact form with your full address before ordering if you would like confirmation that we can ship to you.

Countries we cannot ship to

We are currently unable to arrange delivery from our side to the following countries and territories:

If your country is not listed but you are uncertain, please contact us before placing an order.

Our ethical policy

Odore Mio is a boutique perfume house committed to quality, sustainability and care. We select the finest ingredients for our fragrances and work with suppliers who share our respect for the environment, plant life and animal welfare. We do not test on animals.

Botanicals and animal-derived ingredients

Most Odore Mio products are made from natural, plant-based oils, butters and extracts. Our musks and ambers are from non-animal, plant-based sources. A small number of rare, exclusive editions may contain natural ingredients such as ambergris, sourced ethically from suppliers who comply with UK and European regulations. Where such ingredients are used, they are stated clearly in the product description.

Your rights

Cancellations and returns

Under UK distance-selling regulations, you may cancel your order within 14 days of receiving your goods, without giving a reason.

To qualify for a refund on return, products must be in their original condition, with both inner and outer packaging unopened. Because fragrance products are sealed for hygiene, we cannot accept returns once a bottle has been opened, unless the item is faulty.

If you cancel before dispatch, we will refund you within 30 days. If your order has already been sent, we will issue a refund within 30 days of receiving the returned parcel. Return postage is your responsibility once an order has been dispatched.

We recommend trying a sample size first if you are unsure whether a fragrance is right for you.

Faulty products

If something is wrong with your order, please tell us within 14 days of receipt. Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose.

We may ask you to return a faulty item so we can inspect it. You are responsible for return postage initially; if we confirm the product is faulty, we will refund the return postage along with the cost of the item.

Back orders

Occasionally an item may be temporarily out of stock. We may send the rest of your order and dispatch the missing item when it becomes available, at no extra charge. You may cancel the outstanding item and receive a refund. If we do not expect to restock an item, we will refund you in full.

If something goes wrong

Delivery problems

We pack every order with great care, but delivery issues can sometimes arise. Here is how we handle them:

When you are not in

If you are out when delivery is attempted, the carrier may leave a card so you can rearrange delivery or collect your parcel. If you need a safe place, neighbour delivery or other special instructions, please tell us when you order or contact us as soon as possible.

Delayed deliveries

If your order has not arrived within a reasonable time, please get in touch and we will investigate with the carrier. While we do everything we can to dispatch on time, we cannot be held responsible for delays caused by Royal Mail or other couriers once your parcel has left us.

Missing or lost parcels

If your parcel appears to be lost and you chose a signed-for service, we will replace your order once the carrier considers the parcel officially lost. Waiting times depend on the carrier—for Royal Mail this is typically 15 days from posting (24 days for parcels to Europe).

Parcels returned to us

If a parcel is returned because delivery could not be completed, or because incorrect address details were provided, we may charge for redelivery. Please check your delivery address carefully when ordering.

Breakages in transit

We wrap and pack all products carefully using sealed bags, protective padding and sturdy outer packaging. However, we cannot be held responsible for damage that occurs in transit once the parcel has left our premises. We are unable to offer a cash refund for transit damage; where a replacement is not acceptable, we may offer a credit note instead.

Questions? Email sales@odoremio.co.uk or use our contact form. We are always happy to help.

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